About Us
Our Team
Customer Care
E-mail: support@supermagnete.nl
Phone: +49 7731 939 839 2
Fax: +49 7731 939 839 9
E-mail: informatik@supermagnete.nl
E-mail: office@supermagnete.nl
E-mail: yoyo@supermagnete.nl
Employees of the sheltered workshop Murghof in Frauenfeld (Switzerland) are responsible for stocking and packaging of our magnets.
Each package is assembled with great care and the contents checked twice.
We are glad to have found a reliable and service-oriented partner for this important task in sheltered workshop Murghof. If you are in a great hurry it is sometimes possible to pick up your order directly in Frauenfeld - after having arranged it with us.
Each package is assembled with great care and the contents checked twice.
We are glad to have found a reliable and service-oriented partner for this important task in sheltered workshop Murghof. If you are in a great hurry it is sometimes possible to pick up your order directly in Frauenfeld - after having arranged it with us.
The parcels for our customers in the European Union are sent from Gottmadingen (Germany) by DHL/GermanPost World Net.
All packages are insured against loss and need to be signed by the receiver.
- January 2003
- www.supermagnete.ch goes online.
- March 2003
- Webcraft GmbH is founded.
- June 2003
- Stocking, packaging and delivery are outsourced to a logistics company.
- March 2004
- www.supermagnete.de goes online. Deliveries to customers in Germany are sent from Konstanz, Germany. With that move, all customs and VAT red tape falls away for our German customers.
- June 2004
- Murghof (a sheltered workshop, which provides a protected working environment for handicapped people) takes care of stocking, packaging and arranging delivery, see Our Partners.
- November 2005
- All customers in the European Union receive their packages from our delivery warehouse in Konstanz, Germany. This greatly improves runtime, cost and quality of the deliveries for our EU customers.
- June 2006
- Through a logo competition we choose our new supermagnete logo.
- July 2006
- The English language version of the shop goes online.
- August 2006
- The French language version of the shop goes online.
- November 2006
- The Italian version of the shop goes online.
- December 2006
- The Spanish and the Dutch versions of the shop go online.
- November 2007
- We move into new offices with three times the space.
- November 2007
- The group Applications goes online.
- April 2008
- www.supermagnete.fr goes online.
- September 2008
- www.supermagnete.it goes online.
- October 2008
- Our logistics partner moves into a new dispatch center of 500 square meters that is being utilised for storage, packaging and shipment of our super magnets.
- January 2009
- www.supermagnete.be, www.supermagnete.es, www.supermagnete.hu and www.supermagnete.nl go online.
- January 2011
- Subsidiary company Webcraft GmbH with registered seat in Gottmadingen, Germany is founded. All customers in the European Union receive their packages from Webcraft GmbH (Germany).
How does one get the idea of selling magnets - of all things - on the web?
It all started in 2001, when I ordered, more by chance than by necessity, some neodymium magnets from a webshop in the US. These magnets caused great amusement and amazement amongst all my friends. Nobody had seen such absurdly strong magnets before.
When at the end of 2002 a career move was in order, I decided to program a webshop, over which I would sell these type of magnets. As a software engineer I had already made quite a few purchases on the web and had thereby encountered a lot of online shops that didn't work properly.
Chances that one could successfully close the order, and then actually receive the ordered items in the time span promised were at about 50%.
Chances that one could successfully close the order, and then actually receive the ordered items in the time span promised were at about 50%.
Inquiries by e-mail were often not answered at all or one received a pre-fabricated answer that didn't answer the question submitted. On the phone often nobody could be reached.
Delivery was rarely on time, products were suddenly not available anymore, orders were lost and so on, and so on.
I pledged to myself to avoid all mistakes that I had encountered on other shops, to keep the shopping process as simple as possible, and to answer each and every e-mail, if possible within hours.
Meanwhile our team has quickly grown, but we keep with the principle of a simple and easy to use website as well as first class and personal customer care.
Today, 9 years later, with more than 450'000 orders fulfilled, all the overwhelmingly positive feedback we get from our customers seems to indicate that we are on track.
We are looking forward to serving you, too.
Sincerely, Matt Ackermann
